(888) 835-9133
+1-847-835-9133

Frequently Asked Questions

 

Do you have availability?

We keep our online calendars very up to date and current.  If our online calendars indicate it is available, you can be sure it is ready and waiting for your stay!  There are many ways to check on the availability of our properties.  To check availability across all of our properties, please use the Search by Availability box located in the top right of most pages.  To check on the availability of one property in particular, from that property’s info page click on the red “Is It Available?” in the top left corner of the page.  Or, for friendly personal service, just pick up the phone and call us toll-free at 888-835-9133 (International Callers dial +1-847-835-9133).  To reach someone on our staff after normal business hours, please press 1. 

Can I check in early / out late?

We strive to be as accommodating as possible at all times. However, due to the scheduling of our cleaning staff, and the frequency of last-minute reservations and guests checking in and out on the same day, we cannot guarantee an early check in or late check out without an additional half day reservation. However, we understand that conflicts often arise. For that reason, guests may contact the office within 24 hrs of their check-in/check-out time to place a request. Contact Us


How far is it to the beach?

Select Area Info tab on top menu  > Select Area Map (www.NaplesFloridaVacationHomes.com/map) > "Naples Beaches and Parks" (Figure 2, below)

- or -

Rental Properties > (select property) > Scroll down until you see the "Location" section

- or -

Rental Properties > (select property) > Map (Figure 1) > "Naples Beaches and Parks" (Figure 2)


Is there a minimum night stay?

Generally speaking, we welcome short-term  and/or mid-week stays.  If you're able to travel more easily on a Tuesday than a Saturday, that's just fine with us! However, there is an exception to every rule. Check the list below for details. If the property or dates you are interested in are not listed, there's no minimum and no restrictions!

Property

Minimum Stay

Dates Applicable

All Properties 7 Nights* All

* Contact office for flexibility- 888-835-9133.


Is there a security deposit?

No, we do not collect any security deposit. Rather, we function like a hotel keeping your payment information on file in the rare event we need to charge a tenant post-departure.


How do I reserve a property?

  1. If you know your dates:
    1. Use the yellow, Search By Availability tool located on the upper right side of each page.
    2. Select a property by clicking the blue Get Quote or Book Online button.
    3. Select your optional services, if any, and click Continue.
    4. Enter your payment information and click Complete My Booking
    5. Immediately receive a Reservation Received email, then a Reservation Confirmation e-mail from us within 1 business day.
       
  2. If you know which property you'd like, but your dates are flexible:
    1. Click the orange Rental Properties tab in the top navigation menu, under the logo.
    2. Select your property either from the drop-down menu or on the next page.
    3. Select the red, Is It Available? button to the right of the slide show.
    4. Select your check-in date and check-out date, and click Continue.
    5. Continue from step 4 above.

What's with the extra fees?

Many property owners will encompass extra fees in their rates or deduct things like utility consumption fees from your deposit.  Not us. Rather than trying to trick our guests into thinking they're getting a great deal, our itemized quotes and online booking information lets you know you're getting a good deal!


What is your tenant change-over fee?

The Tenant Changeover Fee aids in covering the staffing and processing costs involved with processing a reservation. For example, our cleaning staff (housekeeper, handyman, etc) & supplies, maintenance staff (pool cleaner, landscaping crew), administrative staff & supplies, etc. are all internal fees which we incur with nearly every reservation.

Do I need a beach pass? (Beach pass explanation)

No, you never NEED a beach pass. However there are may times you may want a beach pass. You may purchase the Collier County Beach Parking Pass for $75.00 which entitles you to park for free during your stay at any of the Naples Beaches. If you are interested in the Delnor-Wiggins State Park Pass, the cost is $35.00 for entrance to this park and can be used continually during the length of your stay.


What are your check in/out days?

One of the many wonderful things about working with Naples Florida Vacation Homes is that you can check in or out any day you'd like! If it's easier for you to get airfare on a Tuesday or Thursday, we're happy to accommodate you!
As with all things, however, there is an exception to every rule. We do require that all reservations from December 18 - January 1 begin and end on either a Saturday or Sunday.


Does the home have a pool?

Look for the white description table on each property's page. Scroll down until you see the "Outdoor Amenities" section.


How do I get the keys?

Each property has a lockbox located on or near the front door where our guests can retrieve their keys. Each party will be sent a unique lockbox code seven days prior to their check-in date.


What is your pet policy?

We do not allow pets in any of our homes as a standard company policy. However, some property owners will make case-by-case exceptions for your furry friend. Please contact our office with the age, weight and breed of your pet and we will do our best to accommodate both the two-legged and four-legged members of your party. Contact Us

What is your cancellation policy?

Per our lease Terms & Conditions:

"GUEST may cancel his/her occupancy at any time prior to taking possession by giving written notice to the LESSOR. If GUEST so cancels, LESSOR will attempt to find another tenant for the unexpired terms of the lease. If no replacement tenant is procured, rent plus all taxes and fees will be forfeited to LESSOR. If a new tenant is procured, LESSOR will credit GUEST for rentals received from the new GUEST less a $250 cancellation or 30% of the reservation, whichever is larger. The fees shall be applicable to each lease executed. Cancellations and early departures due to inclement weather, epidemic, illness, death or for any other reason do not warrant any refund of rent. We do not offer any refunds for Hurricanes or Tropical Storms. We do not refund rents or deposits lost due to canceled or shortened stays because of weather, epidemics or other acts of God, unless property itself is made uninhabitable. Early departures due to inclement weather, epidemics or other Acts of God also do no warrant refund of rent or deposit.

We highly recommend the purchase of travel insurance for your trip which is available for health and weather related problems. It is up to the GUEST to purchase this coverage for their trip."

Some recommended trip insurance sites:
www.ivacationonline.com/travel-guard-travel-insurance.asp
www.insuremytrip.com


Is there baby gear at the home?

The greater majority of our homes do come with pack-and-plays for the little ones. However, if you are interested in additional gear - highchairs, walkers, strollers, ect - these can easily be rented during your stay. Please contact us and we'll be happy to arrange these for you.


I would like to golf, where should I go?

Naples is well known for having some of the country’s finest golf courses.  Whether you are looking for a public or private course, whether you are a beginner or a golf pro, Naples has a wide variety of golf courses to suit your needs.  For more information on the many great golf courses available, click Area Information, then Naples Golf Courses for a listing of many great golf courses in Naples.  As an added service to our guests, Naples Florida Vacation Homes is pleased to assist in arranging tee times at the courses listed on our site.  Be sure to use the interactive map at the bottom of our Information pages to see location of area golf courses with respect to our vacation rental homes. For assistance in reserving tee times, contact our office at 888-835-9133.


Who should I call with household maintenance issues?

Please call our offices directly at 888-835-9133 and we will put you in touch with our Property Manager. If you are calling after hours, please press 2 to reach our Property Manager directly.


Which airport is closest to Naples?

Southwest Florida International Airport


 
(888) 835-9133
+1-847-835-9133

Contact Us

Name *
E-mail *
Phone #
Check-in
Check-out
# in party *
Property
Questions/comments


1
1
6000
1
500

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The Vacanza at World Tennis Center
2 BD, 2 BA condo
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Sorrento Vacation Villa
Villa Rental for 10
Vanderbilt Beach


Monte Carlo Beach Home
Moorings Beach House for 6
Pelican Bay


Neapolitan Beach Home
Beach House Rental for 8
Vanderbilt Beach House Rentals


Tuscan Beach Cottage
Beach House Rental for 6
Vanderbilt Beach


Pascoli at Regatta
Bayfront Condo for 8
Vanderbilt Beach


Capri Golf Condo
Lely Golf Estates
Naples Golf Course Condo


Palermo Vacation Home
Beach House Rental for 6
Vanderbilt Beach


Milano Vacation House
Beach House Rental for 6
Vanderbilt Beach


Torino Vacation House
Torino Vacation House
Vanderbilt Beach Home Rentals


Catina Vacation House
Beach House for 2-6
Vanderbilt Beach House Rentals


Tivoli Vacation House
Beach House Rental for 6
Vanderbilt Beach


Gemini Vacation House
Gemini Vacation House
Vanderbilt Beach


The Vacanza at World Tennis Center
2 BD, 2 BA condo
World Tennis Center


Sorrento Vacation Villa
Villa Rental for 10
Vanderbilt Beach


Monte Carlo Beach Home
Moorings Beach House for 6
Pelican Bay


Neapolitan Beach Home
Beach House Rental for 8
Vanderbilt Beach House Rentals


Tuscan Beach Cottage
Beach House Rental for 6
Vanderbilt Beach


Pascoli at Regatta
Bayfront Condo for 8
Vanderbilt Beach


Capri Golf Condo
Lely Golf Estates
Naples Golf Course Condo


Palermo Vacation Home
Beach House Rental for 6
Vanderbilt Beach


Milano Vacation House
Beach House Rental for 6
Vanderbilt Beach


Torino Vacation House
Torino Vacation House
Vanderbilt Beach Home Rentals


Catina Vacation House
Beach House for 2-6
Vanderbilt Beach House Rentals


Tivoli Vacation House
Beach House Rental for 6
Vanderbilt Beach


Gemini Vacation House
Gemini Vacation House
Vanderbilt Beach


The Vacanza at World Tennis Center
2 BD, 2 BA condo
World Tennis Center


Sorrento Vacation Villa
Villa Rental for 10
Vanderbilt Beach


Monte Carlo Beach Home
Moorings Beach House for 6
Pelican Bay


Neapolitan Beach Home
Beach House Rental for 8
Vanderbilt Beach House Rentals


Tuscan Beach Cottage
Beach House Rental for 6
Vanderbilt Beach


Pascoli at Regatta
Bayfront Condo for 8
Vanderbilt Beach


Capri Golf Condo
Lely Golf Estates
Naples Golf Course Condo


Palermo Vacation Home
Beach House Rental for 6
Vanderbilt Beach


Milano Vacation House
Beach House Rental for 6
Vanderbilt Beach


Torino Vacation House
Torino Vacation House
Vanderbilt Beach Home Rentals


Catina Vacation House
Beach House for 2-6
Vanderbilt Beach House Rentals


Tivoli Vacation House
Beach House Rental for 6
Vanderbilt Beach